Return & Exchange Policy
We guarantee you'll receive exceptional coffee in a timely manner. Should you encounter any aspect of your order that doesn't align with our standards, please don't hesitate to contact our dedicated customer support team within 30 days of receiving your order. Your satisfaction with our premium coffee is our unwavering promise.
Return Process
To commence a return or discuss any concerns, kindly connect with our customer support team at support@theartisanalbean.com. They will expertly guide you through the return process.
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Refunds
Upon receiving and inspecting your returned item(s), we will promptly process a refund equivalent to the full purchase price, inclusive of shipping costs if applicable. Refunds will be credited to the original payment method within a reasonable timeframe.
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Exclusions
We wish to bring to your attention that we cannot accept returns or provide refunds for coffee products that have been opened or used. If you harbor any concerns regarding the quality or freshness of your coffee, please reach out to us, and we will address your concerns with utmost diligence.
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Return Shipping
In the majority of cases, the responsibility for return shipping costs falls on the customer, unless the return results from an error on our part. If your return is attributed to an error made by us, we will gladly supply a prepaid return shipping label. Your satisfaction remains our top priority.