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Terms of Service

Welcome to The Artisanal Bean! Before using our website or services, please carefully read and understand the following Terms of Service. By accessing or using our platform, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.

Acceptance of Terms

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by this agreement. You also agree to comply with all applicable laws and regulations.

Privacy Policy

Your use of our website and services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Intellectual Property

All content on this website, including text, graphics, logos, images, audio clips, and software, is the property of The Artisanal Bean or its licensors and is protected by intellectual property laws. You may not use, reproduce, distribute, or modify any content without our prior written consent.

 

Termination

We reserve the right to terminate or suspend your account and access to our Website and services at our sole discretion, without notice, for any reason, including if you violate this Agreement.

Changes to Terms and Conditions

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review this Agreement periodically for changes.

Contact Information

If you have any questions about these Terms and Conditions, please contact us at

support@the artisanalbean.com

Community Guidelines

User-Generated Content
At The Artisanal Bean, we value open and respectful communication within our blog, forum, and groups. When participating in these community features, please adhere to the following guidelines:

  • Respectful Communication: Treat fellow users with respect and courtesy. Avoid offensive, derogatory, or harmful language.

  • Content Ownership: Do not post content that infringes on the intellectual property rights of others, including copyright, trademarks, or patents.

  • Appropriate Content: Refrain from sharing content that is illegal, discriminatory, or violates our terms of service. 

 

User Conduct

To ensure a positive experience for all members of our community, please follow these rules:

  • No Spam: Do not engage in spammy behavior, such as posting unsolicited advertisements or irrelevant content.

  • Privacy: Respect the privacy of other users. Do not share personal information about others without their consent.

  • Moderation: The Artisanal Bean may employ moderators to ensure compliance with these guidelines. Please cooperate with their instructions.

  • You agree not to engage in any of the following prohibited activities:

    • Violating applicable laws and regulations.

    • Using our website or services for any unlawful purpose.

    • Attempting to gain unauthorized access to our systems or user accounts.

    • Impersonating another person or entity.

    • Posting or transmitting content that is offensive, harmful, or infringing on others' rights.

    • Using automated scripts to collect information from our website.

    • Engaging in any other conduct that restricts or inhibits any other person from using or enjoying our website or services.

 

Account Management

  • Account Responsibility: You are responsible for maintaining the confidentiality of your account information, including your username and password.

  • Account Termination: The Artisanal Bean reserves the right to terminate or suspend user accounts for violations of these guidelines or our terms of service.

Moderation and Reporting

To maintain the quality of our community, The Artisanal Bean may moderate content posted in the blog, forum, and groups. If you encounter content that violates these guidelines, please report it to our moderators.

Dispute Resolution and Arbitration

 

  • Informal Dispute Resolution:  If you have a dispute with us, we encourage you to first reach out to our customer support team at support@theartisanalbean.com. Often, many issues can be resolved through informal communication, and our team is here to assist you in finding a solution.

  • Formal Dispute Resolution: In cases where informal resolution is not possible, you and The Artisanal Bean agree to resolve disputes through arbitration or mediation. 

  • Arbitration and Mediation: Arbitration and mediation are alternative dispute resolution methods that provide a structured and impartial process for resolving disagreements. These methods are often faster and more cost-effective than traditional litigation, allowing both parties to present their cases and reach a mutually acceptable resolution.

  • Governing Law: The dispute resolution procedures will be governed by the laws and regulations of the jurisdiction specified in the applicable dispute resolution policies. This jurisdiction may vary depending on your location and the nature of the dispute.

  • Voluntary Participation: Participation in arbitration or mediation is voluntary. Both parties must agree to engage in the chosen dispute resolution process. You are not obligated to participate in arbitration or mediation unless you voluntarily choose to do so.

  • Legal Rights: Arbitration or mediation does not diminish your legal rights or remedies. You retain the right to pursue legal action through the courts if you are not satisfied with the outcome of the alternative dispute resolution process, subject to any limitations specified by law.

  • Class Action Waiver: To the fullest extent permitted by applicable law, you and The Artisanal Bean agree that any dispute resolution will be conducted on an individual basis, and you waive the right to participate in any class, collective, or representative actions.

 

Please note that the specific procedures and rules governing dispute resolution and arbitration or mediation may vary based on the nature of the dispute and the services you are using. We encourage you to review and familiarize yourself with the dispute resolution policies that apply to your specific situation.

By using our services, you acknowledge and agree to abide by the dispute resolution and arbitration or mediation procedures as outlined in the applicable policies. We are committed to providing a fair and efficient process for resolving disputes and ensuring your continued satisfaction with our services.

Payment and Billing 

Payment Methods:

 

We accept the following payment methods for your convenience:

  • Credit/Debit Cards: We welcome payments made with major credit and debit cards.

  • Online Payment Services: You can also make secure payments using trusted online payment services like PayPal. Please note that additional terms and conditions may apply when using these services.

 

Billing:

  • Order Confirmation: Upon placing an order with The Artisanal Bean, you will receive an order confirmation email, which includes an itemized summary of your purchase, the total amount charged, and your billing information.

  • Billing Information: Please ensure that your billing information, including your billing address and payment details, is accurate and up to date to prevent any payment processing issues.

  • Charges: Your payment method will be charged at the time your order is placed. In the case of recurring services, such as subscription coffee deliveries, you will be billed according to the frequency and terms specified when you subscribe.

 

Subscription Billing:

If you have subscribed to receive our exceptional coffee on a recurring basis, the following terms apply:

Recurring Payments: Your subscription will be automatically renewed and billed at the specified intervals (e.g., monthly or quarterly) using the payment method you provided when you initially subscribed.

 

Billing Cycle: The billing cycle for your subscription will depend on your chosen subscription plan.

  • Modification or Cancellation: You have the flexibility to modify or cancel your subscription at any time by accessing your account settings or contacting our customer support team.

 

Billing Disputes:

If you believe there is an error or discrepancy in your billing, please contact our customer support team promptly. We are committed to addressing and resolving billing disputes efficiently and fairly.

Shipping 

For information regarding shipping policies, and estimated delivery times, please consult our Shipping Policy.

Returns & Exchanges

For information about returns, exchanges, or refund procedures, please view our Return & Exchange Policy.

Guarantee

The Artisanal Bean takes pride in delivering the finest single-origin, specialty-grade, organic, Fair Trade, Strictly High Grown (SHG), and Strictly Hard Bean (SHB) coffees. We are confident that you'll cherish our coffee. If, for any reason, you receive a product that falls short of your expectations, please don't hesitate to reach out to our dedicated customer support team. While coffee preferences can vary, we're committed to ensuring your complete satisfaction with our products. We will work with you to address any concerns or issues promptly.

Limitation of Liability

The Artisanal Bean is dedicated to providing exceptional coffee products, maintaining an engaging blog, and fostering a vibrant community through our groups and forums. We aim to offer a positive and enriching experience for all our users. However, it's crucial to establish clear limitations of liability for various aspects of our services. By using our coffee sales platform, blog, groups, or forum, you agree to the following terms:

 

Coffee Sales:

  • Product Suitability: We take great care to ensure the quality and safety of our coffee products. However, individual tastes and preferences vary. While we strive to provide the best coffee possible, we cannot guarantee that our products will meet every user's expectations or dietary needs. Any claims or issues related to our coffee products should be addressed following our Returns and Refunds Policy.

 

Blog, Groups, and Forum:

  • User-Generated Content: Our blog, groups, and forum provide a platform for users to share their thoughts, experiences, and information related to coffee. We do not endorse or verify the accuracy of user-generated content. Users are solely responsible for their contributions.

  • Independent Opinions: Opinions expressed in user-generated content on our blog, groups, and forum do not necessarily reflect the views or opinions of The Artisanal Bean. We are not liable for any information, advice, or recommendations provided by users through these platforms.

 

General Liability Limitations:

  • Consequential Damages: In no event shall The Artisanal Bean, its affiliates, officers, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from (a) your use of our coffee sales platform, blog, groups, or forum; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of our services; (d) any bugs, viruses, or the like that may be transmitted to or through our services by any third party; or (e) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via our services, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed its essential purpose.

  • Total Liability: In no event shall the total liability of The Artisanal Bean, its affiliates, officers, employees, or partners, arising from or related to your use of our coffee sales platform, blog, groups, or forum or these terms, exceed the amount you paid to us, if any, in connection with your use of our services in the six months preceding the date of the claim.

  • Legal Compliance: Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you. In such cases, our liability is limited to the fullest extent permitted by applicable law.

 

By using our coffee sales platform, blog, groups, or forum, you acknowledge and agree to these limitations of liability. If you do not agree to these terms, you may not use these services.

Indemnification

This Indemnification Policy outlines your obligations to indemnify us (cover our legal costs) in the event of disputes or legal claims arising from your use of our website and services.

User Responsibilities:

  • Compliance with Terms: By using our website and services, you agree to abide by our Terms and Conditions, Privacy Policy, and all applicable laws and regulations.

  • Responsible Use: You are responsible for your actions and interactions on our website. You must not engage in any unlawful or harmful activities, including but not limited to violating the rights of others, spreading harmful content, or engaging in fraudulent activities.

  • User-Generated Content: If you contribute content to our website, such as comments, reviews, or forum posts, you must ensure that it complies with our guidelines and does not infringe upon the rights of others or violate any applicable laws.

 

Indemnification Obligation:

  • Legal Claims: In the event that any legal claims, disputes, or actions, including but not limited to lawsuits, regulatory actions, or complaints, are brought against The Artisanal Bean as as a result of your use of our website or services, or your violation of our Terms and Conditions, Privacy Policy, or any applicable laws, you agree to indemnify and hold The Artisanal Bean, its affiliates, officers, employees, and partners harmless from and against any and all claims, damages, losses, liabilities, costs, and expenses, including legal fees and court costs.

 

Notification:

  • Prompt Notification: You must promptly notify us of any legal claims or disputes related to your use of our website and services. Failure to do so may affect our ability to provide you with proper legal defense.

 

Legal Rights:

  • Retained Rights: This indemnification does not waive or diminish any legal rights or remedies available to The Artisanal Bean under applicable laws.

 

Governing Law:

  • Jurisdiction: This Indemnification Policy is governed by the laws of Philadelphia, Pennsylvania. Any disputes related to this policy or its enforcement shall be subject to the exclusive jurisdiction of the courts in Philadelphia, Pennsylvania.

 

Policy Changes:

  • Updates: The Artisanal Bean reserves the right to update, modify, or revise this Indemnification Policy at any time. You are encouraged to review this policy periodically to stay informed of any changes.

 

By using our website and services, you acknowledge and agree to the terms of this Indemnification Policy. If you do not agree with these terms, please refrain from using our website and services.

 

Please consult with a legal professional to ensure that this policy aligns with your specific business needs and legal requirements.

Governing Law

This Governing Law Policy outlines the laws and jurisdiction that govern your use of The Artisanal Bean's website and services. Please read this policy carefully, especially if you operate internationally, as it may have implications for your legal rights and obligations.

  • Choice of Law: Applicable Laws: Any disputes arising from or relating to your use of The Artisanal Bean's website and services, or your interaction with our platform, shall be governed by and construed in accordance with the laws of Philadelphia, Pennsylvania.

  • Jurisdiction: Exclusive Jurisdiction: You agree that any legal actions or proceedings arising out of or related to this agreement will be subject to the exclusive jurisdiction of the courts located in Philadelphia, Pennsylvania. You expressly waive any objections to such jurisdiction.

  • International Users: Global Reach: If you are accessing our website and services from outside of [Your Jurisdiction], please be aware that your use of our platform may be subject to the laws of the country or region you access it. You are responsible for complying with all applicable laws and regulations in your jurisdiction.

  • Changes to Governing Law: 

    • Updates: The Artisanal Bean reserves the right to update, modify, or revise this Governing Law Policy at any time. Any changes will be posted on our website with an updated effective date. It is your responsibility to review this policy periodically for changes.

 

By using The Artisanal Bean's website and services, you acknowledge and agree to the terms of this Governing Law Policy. If you do not agree with these terms or the jurisdiction specified herein, please refrain from using our website and services.

 

Please consult with a legal professional to ensure that this policy aligns with your specific business needs and legal requirements.

Changes to Services

This Changes to Services Policy outlines The Artisanal Bean's rights to modify or discontinue services and our commitment to communicating such changes to our valued users. Please carefully review this policy to understand how changes to our services may affect you.

  • Modification of Services: Updates and Improvements: The Artisanal Bean is dedicated to enhancing our services continuously. We reserve the right to update, modify, or improve our services at any time. These updates may include the addition of new features, changes in functionality, or adjustments to service offerings.

  • Discontinuation of Services: Service Termination: While we strive to provide our services without interruption, there may be instances where we decide to discontinue or terminate specific services. Such decisions will be made at our sole discretion.

  • Communication of Changes: Notification: In the event of significant changes to our services or the discontinuation of services that may materially affect your user experience, we will make reasonable efforts to notify our users. This notification may occur through email, on our website, or within the services themselves.

  • User Agreement: Acceptance of Changes: Your continued use of The Artisanal Bean's website and services after the implementation of changes signifies your acceptance of those changes. If you do not agree with any modifications, you may choose to discontinue using our services.

  • Review of Policies: Regular Review: We recommend reviewing this Changes to Services Policy periodically to stay informed about our service updates and any potential impacts on your user experience.

 

By using The Artisanal Bean's website and services, you acknowledge and agree to the terms of this Changes to Services Policy. If you have any questions or concerns about the policy or specific changes to our services, please contact our customer support team.

Accessibility

Our commitment to complying with accessibility standards is detailed in our Accessibility Policy, including a statement regarding our accessibility commitment.

Data Privacy

How user data is collected, stored, and used, in compliance with data privacy laws like GDPR or CCPA, is detailed in our Data Privacy Policy.

 

When participating in our blog, forum, or groups, you consent to the collection and use of your data in accordance with our Privacy Policy. We are committed to protecting your privacy and ensuring the secure handling of your information.

Cookies and Tracking

What are Cookies and Tracking Technologies?

  • Cookies: Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit our website. They store information about your browsing behavior and preferences.

  • Tracking Technologies: We may also use tracking technologies such as web beacons, pixels, and scripts. These technologies help us gather data about your interactions with our website and services.

 

Our Use of Cookies and Tracking Technologies:

  • Improving User Experience: The Artisanal Bean uses cookies and tracking technologies to enhance your experience on our website. These technologies help us remember your preferences, provide personalized content, and offer efficient navigation.

  • Analytics: We use cookies to collect information about how you interact with our website. This data helps us analyze user behavior, improve our website's performance, and tailor our content to your interests.

  • Marketing and Advertising: Cookies allow us to deliver targeted advertisements to you based on your browsing history and interests. This helps us show you relevant content and promotions.

 

Your Consent: 

  • Cookie Consent: By using The Artisanal Bean's website, you consent to the use of cookies and tracking technologies as described in this policy. You have the option to manage or disable cookies through your browser settings.

  • Third-Party Cookies: Third-Party Services: Some third-party services, such as social media platforms and analytics providers, may also use cookies and tracking technologies on our website. These third parties have their own privacy policies and practices, which are not covered by this policy.

  • Review of Preferences: Cookie Settings: You can manage your cookie preferences and make choices about the use of cookies through our website's cookie settings, if available.

  • Updates to this Policy: Policy Changes: The Artisanal Bean may update this Cookies and Tracking Policy as our practices evolve or as required by applicable laws. We encourage you to review this policy periodically for any updates.

By using The Artisanal Bean's website and services, you acknowledge and agree to the terms of this Cookies and Tracking Policy. If you have any questions or concerns about the policy or our use of cookies and tracking technologies, please contact our customer support team.

Third-Party Links

Please be aware that our website may contain links to third-party websites, and we disclaim responsibility for their content or practices. Review the terms and policies of any third-party sites you visit.

Age Restrictions

If our website is not intended for minors, age restrictions are specified, and users must confirm their age.

Force Majeure

Situations beyond our control, such as natural disasters or unforeseen events, which may affect our ability to provide services, are handled according to our Force Majeure Policy.

Entire Agreement

The Terms and Conditions constitute the entire agreement between you and The Artisanal Bean, superseding any prior agreements or understandings.

Severability

If any part of the agreement is found to be unenforceable, the rest of the agreement remains in effect.

Amendments

We reserve the right to amend or update the Terms and Conditions, and how we will communicate such changes to users is detailed in our Amendments Policy.

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